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What is Unified Messaging?
Unified messaging is the integration of several different communications media, such that users are able to retrieve and send voice, fax, and e-mail messages from a single interface, whether it be a wireline phone, wireless phone, PC, or Internet-enabled PC.
The essence of communication is breaking down barriers. The telephone breaks distance and time barriers so that people can communicate in real time or near-real time when they are not in the same place at once. There are now other barriers to be overcome. For example, people use different terminals to communicate, and there are new forms of communication, such as e-mail, voice mail, fax machines, and pagers. The
unified messaging concept involves breaking down the barriers so that people using different technologies, different media, and different terminals can still communicate to anyone, anywhere, at any time.
Contact us to learn more about the cost savings of using unified messaging systems.
Unified messaging is a personal agent for you. It can help send and receive messages, whether they are voice, e-mail, or fax. It also will notify you whenever mail arrives. The concept of notification is becoming a large part of messaging. You may want to be reached at all costs, anywhere, at any time. Whether you are at home or on vacation, you want to be notified of messages. Or, you may be more protective about your privacy. You may not want to be reached when, for example, you are sleeping or having dinner.
Unified messaging technology provides the power to reach you almost anywhere, at any time and the flexibility to allow you to control when you can be reached. This is based on a concept of "your time" communications, where you can interface with messages how and when you want.
With unified messaging, you also reduce the number of places you must check for incoming voice, fax, and e-mail messages. From a single interface, you can check for all message types.
Technologies exist that enhance the integration of voice mail and e-mail, such
as text-to-speech software that converts e-mail into spoken words. For example,
at the airport you could call in on a phone and hear e-mail messages, making it
easy to reach important decisions without delay.
More and more companies are realizing the cost savings of using unified messaging to connect their offices and employees enabling their business to be more efficient and effective. That's why
PDT offers comprehensive solutions for delivering secure unified messaging across your enterprise.
Contact us to learn more about the cost savings of using unified messaging systems.
Next: Unified Messaging System – What are the Benefits of Unified Messaging?
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