Senior System Engineer

Position:Senior System Engineer Description: The Senior System Engineer’s primary responsibility is for the successful delivery and support of integrated Telephony solutions to PDT Communications’ customer base. This involves managing and performing software implementation tasks associated ...

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Sales Associate

Position: Sales Associate Description: The Sales Associate’s primary responsibility is for the successful selling of products and services to new prospects and participating in the development and execution of corporate marketing strategies. This involves managing ...

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Press Release: JITC Certifies Latest Version

August 14, 2014 - Download JITC Press Release PDF JITC Certifies Latest Version of Interactive Intelligence IP Business Communications Software for Department of Defense Certification ensures compliance with Department of Defense standards for faster government sales cycles ...

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Customer Interaction Center

Solutions for the Contact Center Proprietary solutions have forced contact centers to segment interactions and administration across various systems for years — and still do. To us, it’s always made more sense to unify the ...

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Interaction Recorder

Record and replay all customer interactions, including email and chat Customer service organizations record customer interactions for a variety of reasons. Confirming regulatory requirements, monitoring employee performance, and tracking customer satisfaction are some common ones. ...

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Interaction Conference

Say good-bye to costly, outsourced conferencing. Interaction Conference is a premises-based audio conferencing solution for enterprises of any size. This viable, cost-saving option gives you the ability to keep audio conferencing in-house instead of outsourcing ...

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Communications as a Service

Powering mission critical contact centers worldwide CaaS - A trusted solution Companies demand four primary elements of trust in a cloud solution – security, reliability, experience, and stability. Interactive Intelligence CaaS offers contact centers and ...

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Interaction Analyzer

Get detailed insight into how companies and customers interact. Interaction Analyzer removes the barriers many contact center organizations face when trying to deploy a world-class speech analytics solution. Part of the Interactive Intelligence Customer Interaction ...