Interaction-Recorder-slide-v2

Interaction Recorder

Record and replay all customer interactions, including email and chat

Customer service organizations record customer interactions for a variety of reasons. Confirming regulatory requirements, monitoring employee performance, and tracking customer satisfaction are some common ones. Because those business reasons may change, it is important to have a flexible recording solution. With customers increasingly looking to conduct their business over non-voice contact channels, it is important to be able to capture those interactions as well.

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