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IP Telephony Solutions - Customer Interaction Center™

Customer Interaction Center (CIC) is a complete “all-software” IP telephony phone and communications system made for voice over IP. CIC also is sized exclusively for your small to mid-sized business from 25 to 1,000 users — whether in your one location, your distributed branch offices, or your mobile workgroups.

Contact us to learn more about the cost savings of IP telephony solutions.

In one wide-ranging system, CIC surrounds its innovative IP PBX call processing with:

• Basic automated attendant
• Voicemail
• Follow-Me
• Built-in fax server
• Call center or basic automatic call distributor (ACD)
• Web chat
• Web callback

CIC additionally offers features like real-time presence management and “virtual office” remote access, while pre-integrated unified messaging and IVR are optionally available via simple licensing.

Pre-integrate to Microsoft’s product families

CIC brings IP telephony solutions and data together on the Windows Server System™ platform by pre-integrating to Microsoft® Business Solutions such as Great Plains®, Navision® and Microsoft CRM. Unified messaging comes by way of Microsoft Exchanger Server 2003, along with an Outlook® telephony console that includes CIC’s point & click call controls for ease of use.

Contact us to learn more about the cost savings of IP telephony solutions.

CIC also allows companies leverage their Microsoft investment with pre-integrations to Windows® XP, and to solutions from the Windows Mobile™ and Office Online product families. The CIC system even gives your IT workers a single Windows-based administrative interface to manage CIC’s voice and data functionality in one place.

Best fits

CIC’s voice and data flexibility fills the needs of insurance companies, real estate firms, legal firms, banks, technology businesses, service providers, and SMBs in practically any business sector.

Contact us to help you improve your business performance.

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