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Unified Messaging Systems - Messaging Interaction Center™
Messaging Interaction Center is the ideal replacement for your legacy voicemail system that’s reaching the end of its life cycle. Ideal in that Messaging Interaction Center’s pre-integrated applications
replace proprietary hardware to reduce cost of ownership. Ideal in that the Messaging Interaction Center software’s
SIP-enabled, open-standards architecture “future proofs” voicemail functionality like traditional solutions can’t.
And perfect in that Messaging Interaction Center brings innovative new versatility to voicemail — and unified messaging — for organizations of virtually any size.
Contact us to learn more about the cost savings of using unified messaging systems.
Unified Messaging System Benefits
Messaging Interaction Center’s benefits are nearly as extensive as its features and flexibility:
- A lower total cost of ownership with “no integration” native voicemail, plus things like unified messaging, IVR and wireless functionality. A common Web-based interface for directory and message store management also lowers costs, as does the ability to make moves, adds and changes from one place.
- Scalable functionality allows your organization to deploy voicemail and “license up” to unified messaging and or unified communications at any time with no expensive hardware upgrades or Messaging Interaction Center system changes.
- SIP-based VoIP for single-site or distributed configurations allows your organization to consolidate equipment in a single data center or to support local “edge” servers tied to the corporate LDAP directory and e-mail store for dispersed offices and up to hundreds of thousands of users.
Contact us to help you improve your business performance.
Voicemail
Configure Messaging Interaction Center for your users who don’t require the Messaging Interaction Center system’s e-mail capability.
- Voicemail only - Play, replay, re-record, send and delete phone messages, set message priorities, etc.
- Single-server voicemail replacement - Get the Messaging Interaction Center software, LDAP directory data storage, and Web-based Internet Information Server (IIS) administration in one pre-integrated solution.
- Telephone User Interface (TUI) - Replicate your organization’s existing TUI and customize the Messaging Interaction Center system to offer menu options and numbering using Messaging Interaction Center’s built-in Interaction Designer® graphical application generator. No need for user re-training.
- Voice resource options - Messaging Interaction Center works with traditional PBX equipment, Centrex systems, PSTN connections, Cisco’s CallManager, or via a SIP gateway in a SIP-based voice over IP configuration.
Contact us to learn more about the cost savings of using unified messaging systems.
Unified Messaging
Transform voicemail into multi-dimensional unified messaging via Messaging Interaction Center’s expandable application suite and simple licensing:
- Unified messaging system - Consolidate voicemails, e-mails and faxes in one user inbox to streamline message and response management and elevate productivity.
- Browser-based message access - Access voicemail and fax messages using a standard Web browser. Users can also access recorded voice messages from their e-mail inbox, or as usual over the phone.
- Status controls and personal greetings - Users can set their real-time status for Available, In a Meeting, Researching or other pre-determined status settings. Messaging Interaction Center’s call routing announces any user’s status automatically.
- Multiple mail connector - Connect Microsoft® Exchange Server, IBM Lotus Notes® and or Sun iPlanet™ Mail Server simultaneously for e-mail, and configure users on their chosen e-mail platform.
- Voicemail-only users - Configure voicemail-only users for persons who don’t require e-mail or unified messaging capability.
- Automated attendant - Use Messaging Interaction Center’s built-in Interaction Attendant ® to create and voice-enable menus, store menus in LDAP directories, structure multi-tenant configurations and grant multi-level user access in one Web-driven environment.
- IVR - Pre-integrate the Vocalité® interactive voice response application via simple licensing to automate inbound self-service processes as well as outbound IVR messages.
- Speech recognition - Give Messaging Interaction Center users the ability to manage messages, place calls, search contacts, etc. using simple verbal commands.
- Supervisory, system and quality monitoring - Oversee Messaging Interaction Center’s System Status, Workgroup Status and other system aspects in real-time with the optionally available Interaction Supervisor® monitoring plug-in module.
Contact us to help you improve your business performance.
Unified communications
Messaging Interaction Center’s unified communications build upon unified messaging with advanced features for messaging as well as collaboration. For instance, your users get:
- One-number Find-me/ Forward
- Universal message access and message notification options
- Calendar and contact management capabilities
- Call screening
- User-defined call handling rules
- Automatic callback
- Pre-integrated knowledge management
- Desktop faxing and fax “navigation”
And for workgroup and departmental needs, Messaging Interaction Center Personal Groups settings make it easy to
send broadcast messages to groups of addresses and view the status of other Messaging Interaction Center users.
Best fits
Messaging Interaction Center fits organizations from 25 to hundreds of thousands of users — universities, hospitals, multi-national businesses, etc. — looking to replace legacy voicemail, implement unified messaging, adopt VoIP using SIP, or leverage all of these capabilities in one solution.
Contact us to learn more about the cost savings of using unified messaging systems.
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